Team Support Officer

Job Introduction

About Us
Adopt Thames Valley is a regional adoption agency covering Oxfordshire, Berkshire and Swindon. Oxfordshire County Council are the host Local Authority for the service. For more information, please visit https://www.adoptthamesvalley.co.uk .

An exciting opportunity has come up within the Adopt Thames Valley Business Support team for a part time Letterbox Administrator. The ‘Letterbox’ service is the written contact that is set up between birth families and adopters after the adoption order is made. The role is a varied and interesting job where no two days are the same. Good communication skills and attention to detail are key for a letterbox administrator. The job is based in our Oxford office which is at the Union Street building in Cowley. If you think this job would suit you, please read details below and apply.

About the Role

The Letterbox administrator is responsible for all the administration tasks that are required to set up a successful letterbox exchange between adopters and birth families, and deal with all exchanges (usually yearly) until the child is an adult. This can include birthday cards, photographs, and a written updates on the child’s progress. It is a hands on role, requiring someone that is able to juggle a fast pace of work, remain organised and have a keen eye for detail as well as a resilient person that can deal with sensitive situations that may arise. 

Adopt Thames Valley has offices based in Woodley, Oxford and Swindon. This letterbox admin role works alongside other letterbox administrators covering all 3 areas. There is a requirement to travel to one of these office locations once per week. Expense mileage can be claimed for travelling to the Woodley and Swindon Offices. 

About you
We are looking for an enthusiastic person, who has a good level of IT skills (which includes Microsoft Office) and excellent communication skills. This role will be part of a highly skilled and experienced business support team who provides support to Adopt Thames Valley. 

This post will undertake the day-to-day business support tasks for our Adoption letterbox service. You must have excellent organisational skills, attention to detail and be able to work at a fast pace. We are looking for someone who can communicate well and have a customer focused approach, so experience in working in a business support environment is essential.  

Rewards and benefits

Annual leave allowance: 28 days, pro-rata, per annum

Pension: You will also have access to a Local Government Pension Scheme with employer contribution

The post is part time (18.5 hours) and permanent, to start as soon as possible. If you have any questions about the role or the team please get in contact with me.

Emma Cooper- 07922 844 209 emma.cooper@oxfordshire.gov.uk

Our commitment to:
Equality, Diversity and Inclusion

At Oxfordshire County Council we are proud of our diverse workforce. Everyone is accepted for who they are, regardless of age, disability, gender identity, marital status, race, faith or belief, sexual orientation, socioeconomic background, or on maternity or family leave. We have a number of staff network groups which provide peer support, education and safe spaces for all.

Our commitment to:
Guaranteed Interview Schemes

As a Disability Confident employer, we guarantee an interview for disabled applicants who meet the essential criteria for the job. We also guarantee interviews to care leavers who have completed further education and who meet the essential criteria for the job. For those leaving care without any further education, we guarantee an interview for our apprenticeships. We are also committed to helping and supporting those transitioning from HM Armed Forces to civilian life and guarantee an interview for those demonstrating the essential criteria for the role, within three years of leaving the service.

Our commitment to:
Safeguarding

Oxfordshire County Council are committed to safeguarding and promoting the welfare of children, young people and adults. We expect all employees, workers and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect these commitments.

Our commitment to:
Flexible Working

We are open to discussions about flexible working, which can include flexi-time, part time working, job sharing, nine-day fortnights and annualised hours, depending on the requirements of the role and the service.

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If you encounter any technical issues with the application system, please contact us at: careers@oxfordshire.gov.uk