Team Support Assistant

Job Introduction

About Us

An exciting role is available in our fast-paced team supporting our Family Solutions Plus Team.

The Family Solutions Plus programme is an integrated and multi disciplinary service that improves how we work with families.

• Providing the right support at the right time to help children and families overcome their difficulties
• Enabling social workers and practitioners to deliver meaningful interventions to create lasting change
• Supporting Children within their own family/community wherever possible; their identity and sense of belonging are nurtured and respected

Our business support team is the vital engine of Children’s Social Care. Working together with our dedicated social work teams, we provide essential support for children & families in our community.

This role is crucial in supporting our Social Workers and Team Managers to work effectively to deliver outstanding services to local children and families in your community.

About the Role

We are looking for two Team Support Assistants to provide administrative support to our Family Solutions Plus teams.

These roles do have the requirement to attend your office location at least twice a week located in Abingdon and Didcot with some flexibility with agile working either from another Children and Family Centre or from home depending on the requirements for the service.

Some of the work that you will be undertaking will be:

• Building excellent working relationships with professionals and members of the public and providing efficient and first-class customer service. Strong IT skills and excellence in customer care essential.
• You will be answering telephone calls, diary management, team inbox management.
• Supporting and processing financial transactions
• Maintaining client records and uploading information on our database.
• Archiving and electronic filing

We have a dedicated training and induction plan for all new starters where we will develop your knowledge, skills and expertise in business administration in order for you to be successful in your role. As part of the induction period you will be required to work onsite everyday.

About you

You will be a person who can build excellent working relationships with professionals and members of the public.

You will be a highly organised individual, with good IT skills and will be able to provide efficient first-class customer service to all users of the Service.

Rewards and benefits

It really is true that every single job role here contributes to bettering the lives of the people in our county - we want to do this for our employees too. We are proud of our strong flexible working culture, including the opportunity for flexibility on working hours and the use of technology to support agile working. We offer some of the very best learning and development opportunities to support your ongoing development. 

We have a generous holiday allowance which rises as you remain in employment with us up to 31 days (full time equivalent), as well as giving you the option to buy additional holiday. You will also have access to a Local Government Pension Scheme with employer contributions of up to 19.9% of your salary; a range of local and national retail discounts; and a host of enhanced family friendly policies including carers leave and paid time off for volunteering. 

Our commitment to:
Equality, Diversity and Inclusion

At Oxfordshire County Council we are proud of our diverse workforce. Everyone is accepted for who they are, regardless of age, disability, gender identity, marital status, race, faith or belief, sexual orientation, socioeconomic background, or on maternity or family leave. We have a number of staff network groups which provide peer support, education and safe spaces for all.

Our commitment to:
Guaranteed Interview Schemes

As a Disability Confident employer, we guarantee an interview for disabled applicants who meet the essential criteria for the job. We also guarantee interviews to care leavers who have completed further education and who meet the essential criteria for the job. For those leaving care without any further education, we guarantee an interview for our apprenticeships. We are also committed to helping and supporting those transitioning from HM Armed Forces to civilian life and guarantee an interview for those demonstrating the essential criteria for the role, within three years of leaving the service.

Our commitment to:
Safeguarding

Oxfordshire County Council are committed to safeguarding and promoting the welfare of children, young people and adults. We expect all employees, workers and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect these commitments.

Our commitment to:
Flexible Working

We are open to discussions about flexible working, which can include flexi-time, part time working, job sharing, nine-day fortnights and annualised hours, depending on the requirements of the role and the service.

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If you encounter any technical issues with the application system, please contact us at: careers@oxfordshire.gov.uk

For further information or an informal discussion please contact: 

Nadine Nisbet on 07720 165774 or email Nadine.Nisbet@oxfordshire.gov.uk 

The recruitment process will be held in two parts; there will be an ICT assessment and an interview following successful outcome of your ICT assessment. 

ICT assessment date: 3^rd March 2025 

Interview date: 5^th March 2025