Team Leader

Job Introduction

About Us

The Customer Service Centre (CSC) provides centralised contact for customer enquiries across a wide range of council services via phone, email, social media, and face-to-face. Our vision is to provide excellence in customer experience to the residents and visitors of Oxfordshire.

About the Role

As a Team Leader in the contact centre, you will work closely with the Service Delivery Manager and the wider team to contribute to the performance and management of the services we provide to our customers. You will be directly responsible for the day-to-day operations and performance of several service areas through line management of your team. This role is fast-paced, dynamic, but very rewarding.
 

About you

Are you a natural, inspirational leader? Can you effectively lead a team and take them on a change journey with you? Have you got experience of leading a team in a Contact Centre or similar fast paced environment? Do you challenge the status quo, find innovative solutions to challenges and have a passion for providing excellence in customer experience? If this is you, or who you aspire to be, then we want to hear from you!
 

Rewards and benefits

• Culture of flexible working
• Technology to support agile working where role permits
• Up to 33 day’s holiday p.a. plus bank holidays
• Option to ‘buy’ additional holiday
• Employee Assistance Programme including access to health and wellbeing support
• Membership of the Local Government contributory pension scheme, with an employer’s contribution of up to 19.9%
• Enhanced family friendly policies
• Local and national discounts for shopping and travel
• Great learning and development opportunities to support your ongoing development

Our commitment to:
 Equality, Diversity and Inclusion

At Oxfordshire County Council we are proud of our diverse workforce. Everyone is accepted for who they are, regardless of age, disability, gender identity, marital status, race, faith or belief, sexual orientation, socioeconomic background, or on maternity or family leave. We have a number of staff network groups which provide peer support, education and safe spaces for all.

Our commitment to:
Guaranteed Interview Schemes

As a Disability Confident employer, we guarantee an interview for disabled applicants who meet the essential criteria for the job. We also guarantee interviews to care leavers who have completed further education and who meet the essential criteria for the job. For those leaving care without any further education, we guarantee an interview for our apprenticeships. We are also committed to helping and supporting those transitioning from HM Armed Forces to civilian life and guarantee an interview for those demonstrating the essential criteria for the role, within three years of leaving the service.

Our commitment to:
Safeguarding

Oxfordshire County Council are committed to safeguarding and promoting the welfare of children, young people and adults. We expect all employees, workers and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect these commitments.

Our commitment to:
Flexible Working

We are open to discussions about flexible working, which can include flexi-time, part time working, job sharing, nine-day fortnights and annualised hours, depending on the requirements of the role and the service.

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If you encounter any technical issues with the application system, please contact us at: careers@oxfordshire.gov.uk