Senior Digital Engagement Specialist

Job Introduction

At Oxfordshire County Council, our people make a real difference to communities across Oxfordshire. We want them to have the skills and opportunities to learn, develop and build their careers.

About Us

Technology is at the heart of how modern public services are delivered. This role will help colleagues feel confident using digital tools, adopt new ways of working and make the most of the systems that support residents, communities and services across Oxfordshire.

With Local Government Reorganisation ahead, the ability to support people through change has never been more important. You will help translate complex digital and organisational change into accessible learning, practical guidance and positive engagement.

About the Role

Are you passionate about helping people get the very best from technology? Do you know how to turn digital tools into confident, everyday ways of working? We are looking for an enthusiastic and experienced Senior Digital Engagement Specialist to lead high-impact digital learning and adoption across Oxfordshire County Council.

This is an exciting opportunity to shape how staff and councillors build confidence, capability and curiosity with the Technology products they use every day. You will design, curate and deliver engaging multi-channel learning journeys, making sure resources are relevant, accessible, up to date and tailored to different learning styles.  Typically, you will be:

• Leading on the further development of the usage of CoPilot and other AI tools across the organisation
• Develop and support the improvement of Digital Inclusion across the organisation for residents, staff and councillors; to ensure the effective and timely delivery of services
• Support the continuous improvement of Digital Skills to ensure the improvement of current services as well as the transition to new authorities that will be in place with Local Government reorganisation
• Leading the creation and delivery of compelling digital learning paths for Technology products used by staff and councillors.
• Work with Technology product teams to understand roadmaps, releases and change impacts, translating them into practical adoption plans.
• Use learning analytics, usage data, incident trends and feedback to improve learning content and measure success.
• Deliver training and engagement activity in person, remotely and through self-service digital channels.
• Help shape the Digital Academy vision and strategy, bringing fresh ideas and energy to digital adoption.

You will play a key role in preparing the organisation for Local Government Reorganisation (LGR), supporting digital readiness, user adoption, change engagement and the development of learning approaches that help colleagues navigate transition with confidence. As Oxfordshire prepares for new unitary council arrangements from April 2029, this role will help ensure people are equipped, informed and ready to work effectively through change.  You will help to build the digital confidence, knowledge and resilience needed for organisational change.

Working closely with Technology product teams, Transformation colleagues and service areas, you will connect product roadmaps, release plans, incident trends and organisational priorities into practical learning that makes a real difference. You will use data to measure impact, identify opportunities for improvement and continually evolve the Digital Academy offer.

About you

You will bring energy, credibility and a strong understanding of digital learning, adoption and engagement. You will be confident working with a wide range of colleagues, able to explain technical change in clear and practical ways, and motivated by helping people succeed.

We’re looking for someone who can demonstrate:

• Expert knowledge of learning styles, digital adoption and user engagement.
• Experience of developing the use of CoPilot and AI Tools within appropriate frameworks.
• Proven track record of managing Digital Inclusion for a range of stakeholders and experience of implementing across an organisation
• A commitment to the use of Digital Skills to support continuous improvement; both in the wider organisation and their own work.
• Strong interpersonal skills and the ability to build effective relationships across teams.
• Confidence interpreting usage data and turning insight into action.
• Excellent organisation, reliability and attention to detail.
• Clear communication skills, both written and verbal, with the ability to support customers at all levels.
• A track record of identifying opportunities to improve digital literacy across an organisation.
• Experience delivering training, facilitation or learning support; using a range of approaches such as face to face training, remote and online sessions, e-learning and communities of practice
• The ability to plan and support large-scale digital adoption programmes.

Experience of working in a political environment would be an advantage

Rewards and benefits

Grade 13 – Advanced / Senior Officer

£51,928.00 to £55,224.00

• The post is not politically restricted.
• The contractual base will be as detailed in the contract, with flexible working available in line with the Agile Working Policy.

You may need to travel across the county and work from different office locations within Oxfordshire.

Your office base may be subject to change as we are currently transitioning between temporary and permanent office locations due to the closure of County Hall. If this is applicable to you, you will be notified, but no reimbursement will apply in respect of travel.

Our commitment to:
Equality, Diversity and Inclusion

At Oxfordshire County Council we are proud of our diverse workforce. Everyone is accepted for who they are, regardless of age, disability, gender identity, marital status, race, faith or belief, sexual orientation, socioeconomic background, or on maternity or family leave. We have a number of staff network groups which provide peer support, education and safe spaces for all.

Our commitment to:
Guaranteed Interview Schemes

As a Disability Confident employer, we guarantee an interview for disabled applicants who meet the essential criteria for the job. We also guarantee interviews to care leavers who have completed further education and who meet the essential criteria for the job. For those leaving care without any further education, we guarantee an interview for our apprenticeships. We are also committed to helping and supporting those transitioning from HM Armed Forces to civilian life and guarantee an interview for those demonstrating the essential criteria for the role, within three years of leaving the service.

Our commitment to:
Safeguarding

Oxfordshire County Council are committed to safeguarding and promoting the welfare of children, young people and adults. We expect all employees, workers and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect these commitments.

Our commitment to:
Flexible Working

We are open to discussions about flexible working, which can include flexi-time, full time and part time working, job sharing, nine-day fortnights and annualised hours, depending on the requirements of the role and the service.

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If you encounter any issues with the application system, please contact: Tim.Vinall@Oxfordshire.gov.uk