Registration Officer

Job Introduction

About Us 

The Oxfordshire Registration Service is the fifth largest in the southeast. We register births, deaths, still-births, marriages, and civil partnerships that take place in Oxfordshire.  We carry out thousands of wedding, citizenship, and celebratory ceremonies every year.  We deliver services with kindness and professionalism at the most emotive times in people’s lives.

About the Role

Join our team as a Registration Officer!

Are you looking for a fast-paced, varied role where you can make a real difference to people's lives? 

We are seeking a dedicated and empathetic person to join our team as a Registration Officer.  You will spend most of your time in face-to-face customer appointments, registering births, deaths, and still-births, and taking notices of marriage and civil partnership. You will work in a fast-paced environment, with back-to-back appointments every 30-45 minutes.

This is a busy and varied role in which you will meet people who may display a range of different emotions. Providing exceptional customer experience, you will ensure registrations are completed within legal frameworks and timescales. 

Once fully trained, you will also work in the Registration Hub, assisting with complex registration matters.  At a later stage you will be trained to carry out marriage and civil partnership ceremonies.

About you

You will enjoy engaging with members of the public at pivotal times in their lives. You will apply complex legislation and explain it in a way that is clear to the general public.    

You will be confident in using IT packages (training will be given in Registration software).  You will use your initiative in combination with guidance from experienced colleagues, to solve problems and achieve the required outcome for customers. You will be flexible as situations and places of work may change at relatively short notice. 

You will be thorough and diligent when carrying out daily checks on stock and financial records.  You will embrace the challenge of managing large groups of people at ceremonies, and speaking to audiences of varying sizes.

Rewards and benefits 

Salary range: £29,269 - £32,076 per annum Permanent post

• Culture of flexible working
• Technology to support agile working where role permits.
• Employee Assistance Programme including access to health and wellbeing support.
• Membership of the Local Government contributory pension scheme, with an employer’s contribution of up to 19.9%
• Enhanced family friendly policies
• Local and national discounts for shopping and travel
• Great learning and development opportunities to support your ongoing development

Work location: Base office: Witney Registration Office with regular weekly travel to Oxford Register Office, and some travel to Bicester and Banbury Registration Offices.  You will be required to work anywhere in the county, based on operational needs, so you will need the ability to travel to different locations at short notice.

Hours per week: 37 

Working hours are 08:30 – 17:00 Monday to Thursday and 08:30 – 16:00 on Fridays. Some weekend and bank holiday working will be required to be part of an on-call rota for urgent registrations, for which additional payment will be made.

Please note - flexible working is not available for this role, as the principal task is to conduct customer-facing appointments, which are legally required to take place face-to-face and in a Registration Office. 
 
Our Values 

Our organisational values underpin everything we do and say and are supported by policies, processes and guidance. In short, our values describe ‘the way we do things here’ so that we deliver great services for our residents. Our values are:

• Always learning
• Be kind and care
• Equality and integrity in all we do
• Taking responsibility
• Daring to do it differently 

Everyone that works for us demonstrates their commitment to these values.  We will ask you to demonstrate your commitment to these values, and their associated behaviours, throughout the application process.

Our commitment to:
Equality, Diversity and Inclusion

At Oxfordshire County Council we are proud of our diverse workforce. Everyone is accepted for who they are, regardless of age, disability, gender identity, marital status, race, faith or belief, sexual orientation, socioeconomic background, or on maternity or family leave. We have a number of staff network groups which provide peer support, education and safe spaces for all.

Our commitment to:
Guaranteed Interview Schemes

As a Disability Confident employer, we guarantee an interview for disabled applicants who meet the essential criteria for the job. We also guarantee interviews to care leavers who have completed further education and who meet the essential criteria for the job. For those leaving care without any further education, we guarantee an interview for our apprenticeships. We are also committed to helping and supporting those transitioning from HM Armed Forces to civilian life and guarantee an interview for those demonstrating the essential criteria for the role, within three years of leaving the service.

Our commitment to:
Safeguarding

Oxfordshire County Council are committed to safeguarding and promoting the welfare of children, young people and adults. We expect all employees, workers and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect these commitments.

Our commitment to:
Flexible Working

We are open to discussions about flexible working, which can include flexi-time, part time working, job sharing, nine-day fortnights and annualised hours, depending on the requirements of the role and the service.

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If you encounter any technical issues with the application system, please contact us at: careers@oxfordshire.gov.uk