Quality Improvement Support Officer Apprenticeship Level 3

Job Introduction

About Us 

Oxfordshire County Council is a forward thinking, innovating local authority committed to providing excellent services and improving the lives of the people who live and work in Oxfordshire. We serve a diverse, vibrant community, and are passionate about delivering high-quality services across health, education and social care. Our team is dedicated to driving continuous improvement and delivering positive change across the county, with a focus on ensuring that every individual has access to the best possible service. We value collaboration, innovation and respect for one another, and we are proud to foster and inclusive and supportive working environment. As part of the council you will be joining a team of professionals committed to making a real difference to the community.  

At Oxfordshire County Council, we believe in supporting our staff to grow and develop, and we are excited to offer a range of earning and development opportunities. Whether you are starting your career or looking for a new challenge, this apprenticeship will provide a fantastic opportunity to gain valuable experiences and build your future career with us. 

About the Role 

We are seeking a motivated and enthusiastic Level 3 Apprentice Support Officer to join our dynamic Quality Improvement team within Oxfordshire County Council. As an apprentice, you will play a key role in supporting quality assurance activities, monitoring and improving services, and assisting with projects aimed at enhancing service delivery. This is an exciting opportunity to develop practical skills and gain experience in local government settings, while contributing to positive outcomes for the community.

Key Responsibilities: 

• Support busy teams working across children and vulnerable adult contracting teams.
• Learn to use different types of software and carry out financial and support tasks.
• Gain an introduction to the work of all teams across Joint Commissioning, including designing commissioned services, purchasing them, and monitoring the quality of service delivery through contract management.
• Learn about working in different teams across the whole council to understand the range of services provided.
• Collaborate with partner organizations and understand how services join up to ensure the best outcomes for residents.

About you

We are looking for a motivated and enthusiastic individual to join our dynamic Quality Improvement team within Oxfordshire County Council as a Level 3 Apprentice Support Officer. The ideal candidate will possess the following: 

1. Qualifications and Education:
   • A minimum of four GCSEs at grades 9 to 4 (A* to C), including English and Maths.
2. Skills and Competencies:

• Organisational and time-management skills.
• Excellent communication and interpersonal abilities.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• Ability to work both independently and as part of a team.

1. Personal Attributes:
   • A proactive and positive attitude.
   • Eagerness to learn and develop new skills.
   • Attention to detail and a commitment to accuracy.
   • Flexibility and adaptability in a dynamic work environment.
2. Experience:
   • Any prior experience in a support or administrative role (even if through internships or volunteer work) would be advantageous.
   • Familiarity with local government operations or public sector work is a plus, but not essential.
3. Values and Motivation:
   • A genuine interest in public service and community improvement.
   • Commitment to contributing to the success of the Quality Improvement Team and wider council.

This role offers an exciting opportunity to develop practical skills and gain experience in local government settings, while contributing to positive outcomes for the community. 

Rewards and benefits

As part of our team you will benefit from:

•    Culture of flexible working 

•    Technology to support agile working where role permits

•    25 day’s holiday p.a. plus bank holidays 

•    Employee Assistance Programme including access to health and wellbeing support

•    Membership of the Local Government contributory pension scheme

•    Enhanced family friendly policies

•    Local and national discounts for shopping and travel

•    Great learning and development opportunities to support your ongoing development

Our commitment to:
Equality, Diversity and Inclusion

At Oxfordshire County Council we are proud of our diverse workforce. Everyone is accepted for who they are, regardless of age, disability, gender identity, marital status, race, faith or belief, sexual orientation, socioeconomic background, or on maternity or family leave. We have a number of staff network groups which provide peer support, education and safe spaces for all.

Our commitment to:
Guaranteed Interview Schemes

As a Disability Confident employer, we guarantee an interview for disabled applicants who meet the essential criteria for the job. We also guarantee interviews to care leavers who have completed further education and who meet the essential criteria for the job. For those leaving care without any further education, we guarantee an interview for our apprenticeships. We are also committed to helping and supporting those transitioning from HM Armed Forces to civilian life and guarantee an interview for those demonstrating the essential criteria for the role, within three years of leaving the service.

Our commitment to:
Safeguarding

Oxfordshire County Council are committed to safeguarding and promoting the welfare of children, young people and adults. We expect all employees, workers and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect these commitments.

Our commitment to:
Flexible Working

We are open to discussions about flexible working, which can include flexi-time, full time and part time working, job sharing, nine-day fortnights and annualised hours, depending on the requirements of the role and the service.

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If you encounter any technical issues with the application system, please contact us at: careers@oxfordshire.gov.uk