Information Officer

Job Introduction

About Us

We are seeking a highly motivated individual to join our Family Information Service team as an Information Officer.

The Family information Service provide free information, advice and assistance on:

• finding and paying for childcare
• play and leisure for children, young people and families
• help for families with disabled children
• family and parenting support

The service also support professionals in their work with children, young people and families by providing a centralised information resource to help guide customers to the services and information that they need.

About the Role

Deliver a brokerage service for parents in particular need, liaising directly with providers and professionals where appropriate & required.

Work with families, professionals and providers in the provision of a brokerage service in order to:

• work in detail with families to identify their particular need for information or support;
• identify what providers can offer in order to meet a particular family’s needs;
• liaise between families and providers to identify any additional actions required to meet families’ needs;
• as appropriate, refer families or providers on to other professionals in order to access other sources of help and support

Encourage the take up of 2 year old entitlement places by supporting parents and professionals complete the application process and providing information about suitable places.

Maintain and update accurate, high quality information on childcare, early years provision and other services of benefit to parents, prospective parents, children or young persons in Oxfordshire.   Use this information to support the Family Information Services’ role in responding to enquiries.

About you

You will have experience handling information and updating databases/ IT systems. 

You will have Knowledge of early years & childcare provision and of a wider range of services for children, young people & families

You will also be a Highly effective communicator with experience of delivering information and advice via telephone, email and face-to-face

You will be able to travel throughout the county and hold a full driving licence with access to a vehicle.

A confident individual, who is able to represent the family information service in the local community and promote the service at events / meetings. 

Rewards and benefits

• Relocation allowance of up to £8,000.
• Annual leave starting at 28 days per year (plus bank holidays).
• A comprehensive Local Government Pension Scheme (LGPS).
• Flexible working.
• Employee Assistance Programme including access to health and wellbeing support 24 x7.
• Range of family friendly policies.
• Childcare vouchers, cycle to work scheme, electric car scheme, range of staff discounts including travel, holidays, insurance, food, health & leisure activities.
• Excellent learning and development opportunities.
• Explore more here

Our commitment to:
 Equality, Diversity and Inclusion

At Oxfordshire County Council we are proud of our diverse workforce. Everyone is accepted for who they are, regardless of age, disability, gender identity, marital status, race, faith or belief, sexual orientation, socioeconomic background, or on maternity or family leave. We have a number of staff network groups which provide peer support, education and safe spaces for all.

Our commitment to:
Guaranteed Interview Schemes

As a Disability Confident employer, we guarantee an interview for disabled applicants who meet the essential criteria for the job. We also guarantee interviews to care leavers who have completed further education and who meet the essential criteria for the job. For those leaving care without any further education, we guarantee an interview for our apprenticeships. We are also committed to helping and supporting those transitioning from HM Armed Forces to civilian life and guarantee an interview for those demonstrating the essential criteria for the role, within three years of leaving the service.

Our commitment to:
Safeguarding

Oxfordshire County Council are committed to safeguarding and promoting the welfare of children, young people and adults. We expect all employees, workers and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect these commitments.

Our commitment to:
Flexible Working

We are open to discussions about flexible working, which can include flexi-time, part time working, job sharing, nine-day fortnights and annualised hours, depending on the requirements of the role and the service.

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If you encounter any technical issues with the application system, please contact us at: careers@oxfordshire.gov.uk