Front of House Assistant

Job Introduction

About Us

The Oxfordshire Museum is situated in a beautiful 18th century house in the heart of historic town of Woodstock. It tells the story of Oxfordshire through its galleries, exhibitions and engaging interactive experiences.

About the Role

Front of House Assistants will work to support the team to provide a range of front of house services for visitors to The Oxfordshire Museum including reception, visitor information services, retail and catering activities, and will take responsibility for ensuring that the site is well-presented and the collections secure.

Reception & Café 

• Weekend support to the team on site
• Support with various housekeeping tasks to ensure smooth running of the museum
• Provide reception services to welcome visitor and assist them with their use of the museum site helping to further their knowledge and understanding of displays and exhibits
• Provide café services to visitors – preparing and serving a range of light lunches, snacks and drinks. Adhering to food safety and health and hygiene regulations.
• Promote the Museums Service, its collections and services
• Answer enquiries in person and by phone
• Serve visitors and deliver excellent customer service at all times

Retail

• Actively promote sales of merchandise to increase visitor spend
• Pro-actively replenish merchandise displays, deploying good housekeeping within the retail area by constantly refreshing product displays
• Advise the Merchandiser when stocks are low
• Keep all stock in a tidy and secure manner in designated areas
• Handle sales and operate a till including handling cash

Galleries and site

• Lock, unlock and operate the site alarm system
• Patrol galleries and invigilating exhibitions, assisting the public and providing information as required
• Undertake some cleaning of galleries and external areas and other public areas to maintain high level of site cleanliness and presentation 
• Work as part of a team, responsible for gallery and site security, operating the alarm systems as required 
• Cover leave for colleagues and work out of hours as required
• Maintain an awareness of Health and Safety on the site, particularly public health and safety
• Attend training sessions and quarterly staff meetings
• Be an appointed first aider

About you

Personal qualities

• Able to maintain a high standard of personal presentation at all times
• Enjoy meeting people and be able to communicate effectively with all members of the public and with colleagues
• Flexible and enthusiastic approach to work
• Open, friendly and helpful manner
• Capacity to work under pressure
• Practical and adaptable

Special requirements:

• Able to work flexible hours by arrangement including weekends and occasional evenings
• Able to cover holidays and sickness and out of hours events by arrangement

Rewards and benefits

We have a generous holiday allowance which rises as you remain in employment with us up to 32 days, as well as giving you the option to buy additional holiday. You will also have access to a Local Government Pension Scheme with employer contributions of up to 19.9% of your salary; a range of local and national retail discounts; and a host of enhanced family friendly policies including carers leave and paid time off for volunteering.

Our commitment to:
Equality, Diversity and Inclusion

At Oxfordshire County Council we are proud of our diverse workforce. Everyone is accepted for who they are, regardless of age, disability, gender identity, marital status, race, faith or belief, sexual orientation, socioeconomic background, or on maternity or family leave. We have a number of staff network groups which provide peer support, education and safe spaces for all.

Our commitment to:
Guaranteed Interview Schemes

As a Disability Confident employer, we guarantee an interview for disabled applicants who meet the essential criteria for the job. We also guarantee interviews to care leavers who have completed further education and who meet the essential criteria for the job. For those leaving care without any further education, we guarantee an interview for our apprenticeships. We are also committed to helping and supporting those transitioning from HM Armed Forces to civilian life and guarantee an interview for those demonstrating the essential criteria for the role, within three years of leaving the service.

Our commitment to:
Safeguarding

Oxfordshire County Council are committed to safeguarding and promoting the welfare of children, young people and adults. We expect all employees, workers and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect these commitments.

Our commitment to:
Flexible Working

We are open to discussions about flexible working, which can include flexi-time, full time and part time working, job sharing, nine-day fortnights and annualised hours, depending on the requirements of the role and the service.

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If you encounter any technical issues with the application system, please contact us at: careers@oxfordshire.gov.uk