Customer Service Adviser

Job Introduction

About Us

Oxfordshire has a wonderful balance between beautiful Cotswold countryside and quaint villages and towns against the urban dynamic of the world-renowned university City of Oxford and surrounding market towns. It is a thriving county with one of the fastest growing economies in the country with a rapidly growing science sector in and around the county and is the base for many national and internationally recognised companies and organisations. Oxford has good transport links to London and the rest of the country. 

Libraries in Oxfordshire are trusted spaces, free to enter and open to all. Our libraries offer a range of books, digital and other resources, and trained staff to help our customers. We provide cultural and creative enrichment, promote reading and literacy and provide digital access and support for our users. Our aim is to help everyone achieve their full potential and to lead healthier and happier lives with greater prosperity and stronger, more resilient communities.

About the Role 

This role will be based at Woodstock Library, with two days a month working at Bicester Library. Woodstock is a busy Library based in the heart of The Oxfordshire Museum. The staff member ensures that the library operates to the highest standards of customer service set by the Library Leadership Team.

The role is customer facing and involves continual interaction with users of the library and library customer service advisers. The staff member delivers events within the library but will need to build and maintain relationships with the wider community. The role is detail oriented and involves performing administrative and clerical duties and organising library materials and information.  This role is peripatetic and may involve work at other library branches to provide cover. 

About you

We are looking for a flexible, enthusiastic, and highly motivated person to lead and develop the role of the library within the community. You will be able to demonstrate a love of reading and the ability to enthuse others, whilst having the skills needed to work with people from all backgrounds, and accurately report to the Group Library Manager.
 

Rewards and benefits

• Culture of flexible working 
• Technology to support agile working where role permits.
• 25 day’s holiday p.a. plus bank holidays
• Option to ‘buy’ additional holiday.
• Employee Assistance Programme including access to health and wellbeing support.
• Membership of the Local Government contributory pension scheme, with an employer’s contribution of up to 19.9%
• Enhanced family friendly policies
• Local and national discounts for shopping and travel
• Great learning and development opportunities to support your ongoing development.

Our commitment to:
 Equality, Diversity, and Inclusion

At Oxfordshire County Council we are proud of our diverse workforce. Everyone is accepted for who they are, regardless of age, disability, gender identity, marital status, race, faith or belief, sexual orientation, socioeconomic background, or on maternity or family leave. We have a number of staff network groups which provide peer support, education, and safe spaces for all.

Our commitment to:
Guaranteed Interview Schemes

As a Disability Confident employer, we guarantee an interview for disabled applicants who meet the essential criteria for the job. We also guarantee interviews to care leavers who have completed further education and who meet the essential criteria for the job. For those leaving care without any further education, we guarantee an interview for our apprenticeships. We are also committed to helping and supporting those transitioning from HM Armed Forces to civilian life and guarantee an interview for those demonstrating the essential criteria for the role, within three years of leaving the service.

Our commitment to:
Safeguarding

Oxfordshire County Council are committed to safeguarding and promoting the welfare of children, young people, and adults. We expect all employees, workers, and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect these commitments.

Our commitment to:
Flexible Working

We are open to discussions about flexible working, which can include flexitime, part time working, job sharing, nine-day fortnights and annualised hours, depending on the requirements of the role and the service.

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If you encounter any technical issues with the application system, please contact us at: careers@oxfordshire.gov.uk