Change Support Officer

Job Introduction

About Us

This is an exciting time to join our team, as together, we’re shaping children’s services for the future. Every day, our colleagues are helping to transform the lives of the residents of Oxfordshire.  

In our Children, Education, & Families directorate, we’re committed to delivering lasting change, by helping the children, young people, and families of Oxfordshire to thrive. We know the importance of building relationships, empowering people, and building on strengths and this is reflected in our restorative, relational practice approach.

We are growing our Quality Assurance Division in Children, Education and Families, with a team focused on inspection readiness and service improvement, to support our continuous improvement journey. 

Everyday you’ll be challenged in a new way, supported by your team, in an organisation that is free thinking, flexible, and helps people achieve their ambitions.

We’re not afraid to do things differently and our dynamic culture means this is a place where new ideas are embraced, and innovation thrives. 

We believe that together, our differences make us stronger, and that diversity is the foundation for innovation. Here, you can create a unique career for yourself – while raising the bar for the future of children’s services.

Are you in? 

About the Role

The purpose of this role is to work pro-actively and flexibly across CEF with the Inspection Readiness and Service Improvement team to ensure that the Directorate is statutory inspection ready, and to support in the delivery of action plans that drive continuous improvement. 

You will be part of the Children, Education and Families Quality Assurance Division; supporting the delivery of the CEF agenda of continued service improvement to meet OFSTED and DfE statutory requirements. 

As part of your role, you will:

• support organisation of the team, projects, programmes and boards so that work is progressed in a timely way and deadlines are communicated clearly 
• prepare high quality documentation, including service improvement plans and highlight reports
• work with service areas across CEF to ensure that all required inspection documentation is up to date, accurate and quality assured.
• support the planning and timetabling requirements for inspections in partnership with the Directors Office 
• support the process for 'closing the loop' to ensure that learning from quality assurance activity is integrated back into practice, and that required actions are tracked and closed down in a timely way. 
• work with a wide range of stakeholders across the directorate, wider council and partners, including senior managers, to achieve change

About you

You will be motivated by making a tangible difference to the lives of children and young people, working in a Quality Assurance and Service Improvement environment. You won't accept the norm if it can be done better - finding answers through exploration and courage. Just as importantly, you will embody our values in everything you do.

You will be organised, a clear communicator and skilled at juggling multiple pieces of work, at times in a fast-paced environment. 

Fundamentally, you’ll be passionate about delivering stand-out public services, because we’re here to make every moment the best it can be for the residents of Oxfordshire.

Experience of working in local government and/or the wider public sector service economy would be desirable, but not essential.

Rewards and benefits

• Annual leave starting at 30 days per year (plus bank holidays).
• Culture of flexible working  
• Technology to support agile working 
• Membership of the Local Government contributory pension scheme, employer’s contribution of up to 19.9%
• Employee Assistance Programme including access to health and wellbeing support 24/7
• Range of family friendly policies
• Childcare vouchers, cycle to work scheme, electric car scheme, range of staff discounts including travel, holidays, insurance, food, health & leisure activities
• Excellent learning and development opportunities

Our commitment to:
Equality, Diversity and Inclusion

At Oxfordshire County Council we are proud of our diverse workforce. Everyone is accepted for who they are, regardless of age, disability, gender identity, marital status, race, faith or belief, sexual orientation, socioeconomic background, or on maternity or family leave. We have a number of staff network groups which provide peer support, education and safe spaces for all.

Our commitment to:
Guaranteed Interview Schemes

As a Disability Confident employer, we guarantee an interview for disabled applicants who meet the essential criteria for the job. We also guarantee interviews to care leavers who have completed further education and who meet the essential criteria for the job. For those leaving care without any further education, we guarantee an interview for our apprenticeships. We are also committed to helping and supporting those transitioning from HM Armed Forces to civilian life and guarantee an interview for those demonstrating the essential criteria for the role, within three years of leaving the service.

Our commitment to:
Safeguarding

Oxfordshire County Council are committed to safeguarding and promoting the welfare of children, young people and adults. We expect all employees, workers and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect these commitments.

Our commitment to:
Flexible Working

We are open to discussions about flexible working, which can include flexi-time, full time and part time working, job sharing, nine-day fortnights and annualised hours, depending on the requirements of the role and the service.

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If you encounter any technical issues with the application system, please contact us at: careers@oxfordshire.gov.uk