Business Support Team Leader

Job Introduction

About Us

At Oxfordshire County Council, everything we do is focused on supporting people and communities to thrive. Within Adult Social Care, our ambition is to help residents live independent and fulfilling lives, connected to their communities and supported at the right time and in the right place. 

Our Business Support Service plays a vital role in making this possible. We provide high-quality, responsive support to Adult Social Care teams, helping services operate effectively, meet their statutory responsibilities and deliver the best possible experience for Oxfordshire residents.

We are committed to continuous improvement, collaboration and making the best use of our people, systems and resources. This is an exciting opportunity to join a supportive service where your leadership, ideas and ability to make positive change will be valued.

About the Role

We are looking for an enthusiastic Business Support Service Team Leader to lead and develop a team providing high-quality business support to our Adult Social Care locality services.

You will manage and motivate colleagues, oversee workloads and administrative processes, maintain high standards of data quality and customer service, and work closely with operational teams to identify opportunities for improvement.

You will also support recruitment, induction, supervision and development of staff, manage complex or escalated enquiries and contribute to service and system changes. The role provides a great opportunity to develop your leadership skills while helping shape efficient, responsive business support services.

Safeguarding adults is an important part of our work. You will help ensure colleagues understand their safeguarding responsibilities, handle sensitive information appropriately and recognise and escalate concerns through the correct routes. Oxfordshire County Council is committed to safeguarding and promoting the welfare of children, young people and adults, and expects all employees, workers and volunteers to share this commitment.

About you

You will be a positive, organised and supportive leader with experience of supervising or managing staff within an administrative or business support environment.

You will have:

• Strong leadership and communication skills
• Excellent organisation and prioritisation skills
• A commitment to high-quality customer service
• Confidence handling complex and sensitive enquiries
• Good IT skills
• A collaborative and flexible approach to change
• A focus on continuous improvement
• A strong commitment to Safeguarding Adults

Most importantly, you will enjoy developing people, building strong relationships and finding practical ways to improve services.

Rewards and benefits

In return, you will join a supportive organisation where your development and wellbeing matter. Benefits include:

• Opportunities for learning, development and career progression.
• Access to wellbeing support, including the Employee Assistance Programme.
• Flexible working opportunities, subject to the needs of the service.
• A supportive and collaborative working environment.
• The opportunity to make a genuine difference to services supporting Oxfordshire residents.

Oxfordshire County Council is open to discussions about flexible working arrangements, including options such as flexitime, part-time working and job sharing, depending on the requirements of the role and service.

Your office base may be subject to change as we are currently transitioning between temporary and permanent office locations due to the closure of County Hall. If this is applicable to you, you will be notified, but no reimbursement will apply in respect of travel.

Our commitment to:
 Equality, Diversity and Inclusion

At Oxfordshire County Council we are proud of our diverse workforce. Everyone is accepted for who they are, regardless of age, disability, gender identity, marital status, race, faith or belief, sexual orientation, socioeconomic background, or on maternity or family leave. We have a number of staff network groups which provide peer support, education and safe spaces for all.

Our commitment to:
Guaranteed Interview Schemes

As a Disability Confident employer, we guarantee an interview for disabled applicants who meet the essential criteria for the job. We also guarantee interviews to care leavers who have completed further education and who meet the essential criteria for the job. For those leaving care without any further education, we guarantee an interview for our apprenticeships. We are also committed to helping and supporting those transitioning from HM Armed Forces to civilian life and guarantee an interview for those demonstrating the essential criteria for the role, within three years of leaving the service.

Our commitment to:
Safeguarding

Oxfordshire County Council are committed to safeguarding and promoting the welfare of children, young people and adults. We expect all employees, workers and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect these commitments.

Our commitment to:
Flexible Working

We are open to discussions about flexible working, which can include flexi-time, full time and part time working, job sharing, nine-day fortnights and annualised hours, depending on the requirements of the role and the service.

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If you encounter any issues with the application system, please contact: olivia.pierpoint@oxfordshire.gov.uk