Business Support Officer

Job Introduction

About Us

As a Business Support Officer with Adult Social Care you will be central in providing support and assistance by undertaking a variety of interesting administration tasks to deliver customer focused services which improve the lives of people supported by Adult Social Care.
 

About the Role

Your role will be crucial in supporting teams to provide constant and consistent services to people using Adult Social Care. 

These posts will provide a high quality service to the organisation to ensure people contacting ASC are dealt with using a strengths-based approach, ensuring community support options are maximised. 

As a Business Support Officer, you will be responsible for dealing with telephone queries that are directed towards the localities looking at how people can be supported/signposted, as well as undertaking additional duty functions such as booking regular respite care and associated transport arrangements and other tasks to support duty. 

For full responsibilities please see the below job description.

About you

We are looking for someone who is organised, pays attention to detail, can work calmly and efficiently under pressure and has good IT skills. 

You will have the ability to work alone, as well as working co-operatively in a team 

You must be a good communicator with a customer-focused approach and have previous experience in working in an administrative environment.  You will need to handle sensitive and confidential information whilst remaining empathetic to the needs of service user. 

Rewards and benefits

It really is true that every single job role here contributes to bettering the lives of the people in our county - we want to do this for our employees too. We are proud of our strong flexible working culture, including the opportunity for flexibility on working hours and the use of technology to support agile working. We offer some of the very best learning and development opportunities to support your ongoing development. 

 We have a generous holiday allowance which rises as you remain in employment with us up to 32 days, as well as giving you the option to buy additional holiday. You will also have access to a Local Government Pension Scheme with employer contributions of up to 19.9% of your salary; a range of local and national retail discounts; and a host of enhanced family friendly policies including carers leave and paid time off for volunteering. 

Our commitment to:
Equality, Diversity and Inclusion

At Oxfordshire County Council we are proud of our diverse workforce. Everyone is accepted for who they are, regardless of age, disability, gender identity, marital status, race, faith or belief, sexual orientation, socioeconomic background, or on maternity or family leave. We have a number of staff network groups which provide peer support, education and safe spaces for all.

Our commitment to:
Guaranteed Interview Schemes

As a Disability Confident employer, we guarantee an interview for disabled applicants who meet the essential criteria for the job. We also guarantee interviews to care leavers who have completed further education and who meet the essential criteria for the job. For those leaving care without any further education, we guarantee an interview for our apprenticeships. We are also committed to helping and supporting those transitioning from HM Armed Forces to civilian life and guarantee an interview for those demonstrating the essential criteria for the role, within three years of leaving the service.

Our commitment to:
Safeguarding

Oxfordshire County Council are committed to safeguarding and promoting the welfare of children, young people and adults. We expect all employees, workers and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect these commitments.

Our commitment to:
Flexible Working

We are open to discussions about flexible working, which can include flexi-time, full time and part time working, job sharing, nine-day fortnights and annualised hours, depending on the requirements of the role and the service.

Follow us on Social Media

Stay up-to-date with the latest news and featured jobs from Oxfordshire County Council by following us on LinkedIn, Facebook, Twitter and Instagram.

If you encounter any technical issues with the application system, please contact us at: careers@oxfordshire.gov.uk