Business Support Officer

Job Introduction

About Us 

Legal Services at Oxfordshire County Council provides essential professional support to colleagues across the organisation. Situated within the Practice Management team, we work to ensure the smooth, efficient and consistent delivery of administrative and operational support that underpins high quality legal work. Based primarily at County Hall, Oxford, we embrace agile working and continually refine how we work to ensure both organisational and personal benefits. You will join a supportive, collaborative, and forward-thinking service where accuracy, professionalism and reliability truly matter.  

About the Role 

As a Business Support Officer, you will deliver a high quality and comprehensive practice management support service to Legal Services. This is a varied administrative role requiring excellent organisational skills, accuracy and the ability to manage multiple demands calmly and professionally. 

Your responsibilities will include: 

• Providing planned and reactive administrative support across Legal Services to maintain smooth day-to-day operations.
• Liaising proactively with lawyers, colleagues and managers to ensure a consistent and reliable support service. 
• Offering cross service cover to help prevent service pressures and maintain resilience during peaks in workload.
• Supporting the Practice Management team with document management, formatting, meeting support, inbox management, financial tasks (as required), and general administrative duties.
• Ensuring that all work is delivered to a professional standard, aligned with council processes and expectations.
• Contributing to continuous improvement and helping to embed efficient working practices throughout the service.

This is a Grade 7 role, working 25 hours per week, with flexible working options available depending on service needs. Based at County Hall, Oxford (OX1 1ND), you will be required to attend the office two to three times a week. 

About You 

You will be a proactive, reliable and highly organised administrator who enjoys supporting others and keeping operations running smoothly. You will bring: 

• Strong administrative experience, ideally in a professional, legal, or similarly structured environment.
• Excellent communication skills, with the ability to work confidently with colleagues at all levels.
• A detail focused approach, ensuring accuracy and consistency in all tasks.
• The ability to prioritise, plan and adapt quickly to changing service demands.
• A collaborative mindset, willing to provide cross team support whenever needed.
• A positive, flexible attitude and a commitment to delivering a consistently high quality support service.

This is an excellent opportunity for someone looking to develop within legal administration, practice management, or wider business support within a professional public sector setting. 

Rewards and benefits

• Hybrid working – Flexibility is important to deliver the service and to suit individual lifestyles, we encourage discussion at interviews as we acknowledge there isn’t a one size fits all approach
• Culture of flexible working
• Great learning and development opportunities to support your growth
• Technology to support agile working – with unlimited access to Copilot for smarter productivity
• Employee Assistance Programme with health and wellbeing support
• Generous annual leave - up to 30 days plus bank holidays, and an option to 'buy' additional time off
• Enhanced family friendly policies
• Local Government Pension Scheme - employer contributions up to 19.9%
• Discounts - local and national offers for shopping and travel

Our commitment to:
Equality, Diversity and Inclusion

At Oxfordshire County Council we are proud of our diverse workforce. Everyone is accepted for who they are, regardless of age, disability, gender identity, marital status, race, faith or belief, sexual orientation, socioeconomic background, or on maternity or family leave. We have a number of staff network groups which provide peer support, education and safe spaces for all.

Our commitment to:
Guaranteed Interview Schemes

As a Disability Confident employer, we guarantee an interview for disabled applicants who meet the essential criteria for the job. We also guarantee interviews to care leavers who have completed further education and who meet the essential criteria for the job. For those leaving care without any further education, we guarantee an interview for our apprenticeships. We are also committed to helping and supporting those transitioning from HM Armed Forces to civilian life and guarantee an interview for those demonstrating the essential criteria for the role, within three years of leaving the service.

Our commitment to:
Safeguarding

Oxfordshire County Council are committed to safeguarding and promoting the welfare of children, young people and adults. We expect all employees, workers and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect these commitments.

Our commitment to:
Flexible Working

We are open to discussions about flexible working, which can include flexi-time, full time and part time working, job sharing, nine-day fortnights and annualised hours, depending on the requirements of the role and the service.

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If you encounter any issues with the application system, please contact: Diane.Surman@Oxfordshire.gov.uk