Assistant Library Manager (UKVI Lead)

Job Introduction

About Us

Libraries in Oxfordshire are trusted spaces, free to enter and open to all. Our libraries offer a range of books, digital and other resources and trained staff to help our customers. We provide cultural and creative enrichment, promote reading and literacy and provide digital access and support for our users. Our aim is to help everyone achieve their full potential and to lead healthier and happier lives with greater prosperity and stronger, more resilient communities.

About the Role

The post holder’s principal role is to lead the dedicated team with the delivery of the UK Visa and Immigration Application Service service point at Oxford Westgate Library, joining a large number of major public libraries in UK towns and cities from October 2024 in providing a staffed centre. Clients can book an appointment for verifying identity, enrolling biometric information, and checking/digitising supporting documentation for application. This will be a fast-paced but highly rewarding service operating up to 6 days per week with a large number of appointments available each day.

You will assist the Oxford Westgate Library Senior Management Team in ensuring that the library operates to the highest standards of customer service set by the Library Leadership Team, in particular to meet the requirements and targets set for managing appointments on a daily basis for the UKVI service. You will also assist the Assistant Manager Team where required in wider service delivery within the library.

The Assistant Library Manager is responsible for ensuring the flagship Oxford Westgate Library in the centre of Oxford operates to the highest standard of customer services, assisting the Deputy Library Manager and managing a team of Customer Service Advisers to meet customer and local community needs, and support council services within the building to ensure customers are signposted to information and services appropriately.

The working pattern will include some working two evenings per week until 8pm and alternate Saturdays.

About you

It really is true that every single job role here contributes to bettering the lives of the people in our county - we want to do this for our employees too. We are proud of our strong flexible working culture, including the opportunity for flexibility on working hours and the use of technology to support agile working. We offer some of the best learning and development opportunities to support your ongoing development.

Rewards and benefits

We have a generous holiday allowance which rises as you remain in employment with us up to 32 days, as well as giving you the option to buy additional holiday. You will also have access to a Local Government Pension Scheme with employer contributions of up to 19.9% of your salary; a range of local and national retail discounts; and a host of enhanced family friendly policies including carers leave and paid time off for volunteering.

Our commitment to:
Equality, Diversity and Inclusion

At Oxfordshire County Council we are proud of our diverse workforce. Everyone is accepted for who they are, regardless of age, disability, gender identity, marital status, race, faith or belief, sexual orientation, socioeconomic background, or on maternity or family leave. We have a number of staff network groups which provide peer support, education and safe spaces for all.

Our commitment to:
Guaranteed Interview Schemes

As a Disability Confident employer, we guarantee an interview for disabled applicants who meet the essential criteria for the job. We also guarantee interviews to care leavers who have completed further education and who meet the essential criteria for the job. For those leaving care without any further education, we guarantee an interview for our apprenticeships. We are also committed to helping and supporting those transitioning from HM Armed Forces to civilian life and guarantee an interview for those demonstrating the essential criteria for the role, within three years of leaving the service.

Our commitment to:
Safeguarding

Oxfordshire County Council are committed to safeguarding and promoting the welfare of children, young people and adults. We expect all employees, workers and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect these commitments.

Our commitment to:
Flexible Working

We are open to discussions about flexible working, which can include flexi-time, part time working, job sharing, nine-day fortnights and annualised hours, depending on the requirements of the role and the service.

Follow us on Social Media

Stay up-to-date with the latest news and featured jobs from Oxfordshire County Council by following us on LinkedIn, Facebook, Twitter and Instagram.

If you encounter any technical issues with the application system, please contact us at: careers@oxfordshire.gov.uk